Try to find out why by going over a few common issues.
Is the background not removed as expected?
Check out our filming guidelines - following the tips will most likely give good results.
Watch your original video and verify again that the background is smooth.
Try improving the camera resolution and quality. Low quality videos are
harder to analyze since the background holds many colors and shades.
Is the clip up side down? On the side?
Use the rotate option in step 2 (preview) to rotate the result to the right position.
Is it a sound problem?
Make sure there aren't any background noises.
Speak close to the microphone/camera.
Double check your original video.Some cameras sometimes produce videos with sound sync issues.
Did you click "Preview" but nothing happened?
Try clicking "Preview" again and wait 1-2 minutes - slow connection and a long clip could take a while to load.
Verify you are connected to the internet.
Are you using a mobile device? On mobile devices the clip will currently not show. Try watching it from your PC
In rare cases your browser/PC is too loaded. Try restarting your browser and try again.
Did you try running the clip on a website but it runs on an empty window?
Verify you typed a valid internet address.
Some websites outside clips from running on them - try changing to another web site address. In any way this doesn't mean the clip will not run when actually embedded on your site
Is the floating clip quality/resolution not high enough?
We currently output your floating clip with a specific resolution -
if you wish to have a higher resolution send us a mail with your video id and we will do our best to help.
Still not satisfied with the result?
Please contact our support team and specify your clip id.
We will do our best to make you happy :).